This policy explains service quality commitments, cancellation, and refund conditions for subscriptions, credits/packages, digital analyses, reports, video interviews, simulations, and integration services purchased through HR-AI.
1. Nature of the Service
- HR-AI is a digital service and software platform that does not deliver physical products.
- Service delivery occurs when the account is activated, panel access is granted, usage rights/quotas are assigned, a digital report is generated, or the relevant module becomes available.
- Therefore, shipping, physical delivery, packaging, and product exchange processes do not apply to HR-AI services.
2. Warranty and Service Quality
- HR-AI uses commercially reasonable care to provide services in accordance with the purchased package and technical descriptions.
- Support is provided for technical issues caused by HR-AI that prevent the platform from operating.
- AI-assisted analyses and reports are decision-support outputs; HR-AI does not guarantee a specific hiring outcome, commercial benefit, candidate result, or legal outcome.
- Issues caused by third-party infrastructure, internet connection, payment institution/banking systems, user device, browser settings, or customer data quality are outside this service warranty.
3. Cancellation Before Activation
- Cancellation requests submitted before service activation, account access, or assignment of usage rights are reviewed.
- If a pre-activation cancellation request is approved, the collected fee may be fully refunded excluding mandatory payment/transaction costs.
- Cancellation requests must be submitted in writing to info@hrai.com.tr.
4. Cancellation After Activation
- After a subscription or package is activated, the Customer may request cancellation for renewal periods.
- For recurring subscriptions, unless otherwise agreed in writing, cancellation does not terminate the current period; it stops the next renewal.
- Used credits, completed interviews, generated reports, started analyses, customer-specific setup, or integration work may be outside the refund scope.
5. Right of Withdrawal and Exceptions
- For users acting as consumers, a 14-day right of withdrawal may apply to service contracts.
- If service performance starts with the user's approval before the withdrawal period expires, or instantly performed digital services, reports, analyses, or usage rights are made available electronically, the right of withdrawal may not be available.
- For corporate customers, cancellation and refund terms are subject to the commercial proposal, subscription plan, and service agreement.
6. Refund Conditions
- If the service cannot be provided at all due to a technical problem caused by HR-AI and cannot be resolved within a reasonable time, the payment may be partially or fully refunded.
- Duplicate payments, incorrect collections, or repeated payment institution transactions are refunded after necessary verification.
- Incorrect information provided by the Customer, user device/internet issues, change of mind after using the service, dissatisfaction after report/analysis completion, or refund requests after quota usage are generally not refund grounds.
7. Refund Process
- Refund requests must be sent to info@hrai.com.tr with order/payment details, invoice information, and the reason for the request.
- Requests are generally pre-reviewed within 3 business days; additional time may be required for technical checks or bank/payment institution verification.
- Approved refunds are sent to the payment institution/bank through the original payment method as soon as reasonably possible and generally within 7 business days.
- The time for the refund to appear on a card or bank account depends on the relevant bank and payment institution processes.
8. Invoice and Corporate Refunds
- For invoices issued to corporate customers, refund invoices or accounting documents may be required under applicable legislation.
- Refunds may not be completed before tax, accounting, and payment institution processes are finalized.
9. Contact
- E-mail: info@hrai.com.tr
- Phone: +90 216 206 03 10
- Address: Medeniyet Science and Advanced Technology Application and Research Center (BİLTAM), Medeniyet Technopark Incubation, 5th Floor, 34700 Üsküdar/Istanbul