Service Agreement

1. Service Provider

• Title: DEEPWORK BİLİŞİM TEKNOLOJİLERİ ANONİM ŞİRKETİ
• Brand: HR-AI
• Mersis No: 0272118023500001
• Address: Medeniyet Science and Advanced Technology Application and Research Center (BİLTAM), Medeniyet Technopark Incubation, 5th Floor, 34700 Üsküdar/Istanbul
• E-mail: info@hrai.com.tr
• Phone: +90 216 206 03 10

2. Service Scope

• HR-AI is a digital platform consisting of candidate assessment, video interview, employee assessment, exit interview, interview simulation, AI-assisted analysis, and reporting modules.
• Modules, user limits, quotas, report volume, integration scope, and support level are determined by the purchased package, subscription plan, or proposal form.
• HR-AI may make reasonable changes to its interface, modules, algorithms, report formats, and technical infrastructure to improve its services.

3. Account and Authorization

• The Customer is responsible for managing its users' accounts, access rights, and platform activities.
• The Customer is responsible for securely storing usernames, passwords, and session information.
• The Customer must notify HR-AI without delay in case of unauthorized access, security breach, or suspicious use.

4. Payment, Subscription, and Quotas

• Subscription fees and usage quotas are specified on the purchase screen, subscription plan, or written proposal form.
• For recurring subscriptions, fees may be collected upfront for the relevant subscription term or according to the agreed payment plan.
• Additional fees may apply if the Customer requests usage beyond purchased quotas and modules.

5. Service Level and Support

• HR-AI uses commercially reasonable efforts to keep the platform available and secure.
• Temporary access interruptions may occur due to planned maintenance, updates, third-party infrastructure outages, internet access issues, payment institution/bank outages, or force majeure.
• Support requests are received through info@hrai.com.tr and answered within a reasonable time depending on the nature of the request.

6. Customer Data and Personal Data

• The Customer confirms that candidate, employee, user, and interview data uploaded to the platform has been lawfully obtained and that required notices/consents have been completed.
• HR-AI processes personal data in accordance with KVKK, applicable legislation, the privacy policy, and any data processing agreement between the parties.
• The Customer is responsible for obtaining required explicit consents for special categories of personal data and cross-border transfer processes.

7. AI-Assisted Outputs

• Analyses, scores, reports, and recommendations produced by HR-AI are decision-support outputs; final hiring, evaluation, or employment law decisions remain under the Customer's human oversight and responsibility.
• The Customer agrees that platform outputs should not be used as a standalone automated decision-making tool and must be used in a non-discriminatory and legally compliant manner.

8. Intellectual Property

All intellectual and industrial property rights in the HR-AI platform, software, interfaces, algorithms, brand elements, designs, report templates, and documentation belong to DEEPWORK BİLİŞİM TEKNOLOJİLERİ ANONİM ŞİRKETİ or its licensors. The Customer is granted only a limited, non-transferable usage right during the agreement term.

9. Prohibited Uses

• Reverse engineering, unauthorized copying, unauthorized security testing, misuse, unlawful data processing, or use that violates third-party rights is prohibited.
• The Customer may not use the platform in discriminatory, misleading, unlawful, or personality-rights-violating evaluation processes.

10. Termination

• The agreement may terminate at the end of the subscription period, by written agreement of the parties, due to breach of payment obligations, or failure to remedy a contractual breach.
• Upon termination, Customer access may be suspended; data retention and deletion processes are handled according to applicable law, the privacy policy, and agreements between the parties.

11. Limitation of Liability

Subject to mandatory law, HR-AI is not liable for indirect damages, loss of profit, reputation loss, third-party infrastructure outages, or consequences arising from the Customer's incorrect interpretation of platform outputs.

12. Governing Law

This agreement is governed by the laws of the Republic of Türkiye. For commercial customers, unless otherwise agreed in writing, Istanbul Anatolian Courts and Enforcement Offices are competent.