Distance Sales Agreement

1. Parties

• Seller/Provider: DEEPWORK BİLİŞİM TEKNOLOJİLERİ ANONİM ŞİRKETİ
• Brand/Service: HR-AI
• Mersis No: 0272118023500001
• Address: Medeniyet Science and Advanced Technology Application and Research Center (BİLTAM), Medeniyet Technopark Incubation, 5th Floor, 34700 Üsküdar/Istanbul
• E-mail: info@hrai.com.tr
• Phone: +90 216 206 03 10
• Buyer/Customer: The natural or legal person declared during order or payment.

2. Subject

This Agreement covers the sale, performance, payment, and delivery terms of HR-AI subscriptions, credits/packages, video interviews, employee assessments, interview simulations, reporting, and related digital services purchased electronically by the Buyer.

3. Main Features of the Service

• HR-AI is a digital platform that provides video interview, AI-assisted analysis, candidate/employee assessment, simulation, and reporting tools for recruitment and HR processes.
• The service scope is limited to the package and usage rights shown on the purchase screen, proposal form, subscription plan, or separately agreed in writing.
• Digital services do not require physical delivery; the service is performed when the account is activated, panel access is granted, usage rights are assigned, or digital content becomes available.

4. Price, Taxes, and Payment

• The service fee is shown on the payment screen or in the accepted proposal/order form.
• Unless expressly stated otherwise, taxes are applied according to the tax-inclusive or tax-exclusive information displayed on the payment screen.
• Payments may be made by credit card, debit card, bank transfer, or other methods supported by HR-AI.
• Payments are processed through the contracted payment institution or banking infrastructure. HR-AI is not responsible for bank or payment institution delays.

5. Delivery and Performance

• Account and service access is activated as soon as reasonably possible after payment approval and completion of required setup information.
• For enterprise setup, custom integrations, data migration, or customer-specific configuration, the activation timeline may be communicated separately.
• In case of technical issues, the Customer may contact info@hrai.com.tr. HR-AI uses commercially reasonable efforts to maintain service continuity.

6. Right of Withdrawal

• A Buyer acting as a consumer has the right to withdraw within 14 days from the date of establishment of a service contract.
• If service performance starts with the Buyer's approval before the withdrawal period expires, or if instantly performed digital services/reports/analyses are made available electronically, the right of withdrawal may not be available under applicable law.
• For corporate customers and users acting for commercial/professional purposes, cancellation and refund terms are subject to the commercial terms in the proposal, subscription plan, and this Agreement.

7. Cancellation and Refund

• If cancellation is requested before the service is activated or usage rights are assigned, collected fees may be refunded except for mandatory non-refundable costs.
• Refunds may not be available for activated subscriptions, used credits, completed video interviews, generated analyses/reports, customer-specific services, or integration work.
• Approved refunds are sent to the payment institution/bank through the original payment method as soon as reasonably possible and generally within 7 business days. Bank posting timelines are outside HR-AI's control.

8. Buyer's Obligations

• The Buyer confirms that payment and account information is accurate, current, and complete.
• The Buyer is responsible for the confidentiality of access credentials and must notify HR-AI immediately in case of suspected unauthorized use.
• The Buyer undertakes to use HR-AI services in accordance with law, contract, KVKK/GDPR obligations, and third-party rights.

9. Force Majeure and Interruptions

Natural disasters, war, epidemic, internet infrastructure outages, cyberattacks, public authority actions, payment institution/bank outages, and similar events beyond the parties' control are considered force majeure. HR-AI uses reasonable efforts to reduce their impact.

10. Dispute Resolution

For consumer transactions, consumer arbitration committees and consumer courts are competent within applicable monetary limits. For commercial customers, unless otherwise agreed in writing, Istanbul Anatolian Courts and Enforcement Offices are competent.